Frequently Asked Questions

Please reach us at naturallyjoi2020@gmail.com if you cannot find an answer to your question.

What is Naturally Joi, LLC.?

Naturally Joi, LLC. is an Ecommerce business that specializes in selling all natural high-quality products at affordable prices.

Can I cancel my order?

If your order has not yet shipped, you can cancel your order by contacting our customer service team at naturallyjoi2020@gmail.com. Once your order has shipped, our standard return policy applies.

Are the products useful for all hair types?

Yes, our products can be used on all hair types.

How long does shipment take?

Shipment takes approximately 7-10 business days.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the designated carrier's website.

What payment methods do you accept?

We accept payment through major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal. Cash, CashApp, or checks are NOT accepted.

What are the benefits of getting serviced at Naturally Joi, LLC.?

Getting serviced at Naturally Joi, LLC. can help reduce stress and promote relaxation and overall wellness.

What services does Naturally Joi, LLC. offer?

Naturally Joi, LLC. offers a range of beauty and wellness services along with products to complete the package.

What are your hours of operation?

We are open:

Tuesday - 8:30am - 7pm EST

Thursday - 9:00am - 7:30pm EST

Friday - 8:30am - 6:30pm EST

Saturday - 9:00am - 7:30pm EST

We are closed on Sunday, Monday, and Wednesday.

**Appointments on closed days may be offered or approved by special requests only. Additional fees may also apply.

**Appointments on Holidays may be offered or approved by special requests only. Additional fees may also apply.