Our Salon Policies & Procedures
Please read each policy and procedure carefully as they each contain very important information to ensure a pleasurable, professional, smooth salon experience.
Deposits
A 50% non-refundable/non-transferable deposit is required to book all appointments.
Prior to Your Appointment
Your hair MUST be fully detangled from roots to ends - brushed out, unbraided/untwisted, and build up from braids must be completely removed and ready to be shampooed and/or conditioned. There will be a $60/hr additional charge if hair is not detangled upon arrival.
If detangling has to be completed, all scheduled services may not be rendered due to time constraints. If you have trouble detangling your hair, please add the detangling option to your service.
Initial Arrival
The waiting area, directly outside of our suite, is where you can relax prior to your service. There is seating located within our hallway.
Please be courteous and do not enter for your appointment without knocking and waiting.
Departure
BEFORE exiting the Salon, it is the responsibility of the Client to ensure that after the completion of the booking chosen, the service, sizing, style, etc. has been completed to their liking.
Once the Client leaves the Salon premises, NO refunds, discounts, etc. will be rendered should the Client later become unsatisfied with the service provided.
Late Arrivals
Please be considerate and arrive to your appointment on time. There is a 10-minute grace period. After 10 minutes, the appointment will be cancelled and deposit forfeited.
Extra Guests
Additional guests are not permitted under any circumstance while you are being serviced. If you arrive with additional guests, your appointment will be canceled and deposit forfeited.
We strive to create a relaxing, luxurious experience/environment for our Clients, so we ask that you do not bring your children with you to your appointments.
Unless they have an appointment themselves of course, children are not permitted in the salon otherwise.
Cancellations
Cancellations are accepted up to 24 hours before the scheduled service. Within 24 hours of the service, cancellations will be charged 50% of the scheduled cost; which does not include the non-refundable deposit.
Scheduling
Be sure to read the description of the service prior to booking to ensure you are booking the correct service. Due to time constraints, all services must be booked online.
Any services that are not scheduled online will not be rendered; unless time permits. If you are unsure about services, please contact us; we will be happy to assist.
Rescheduling
Rescheduling is the sole responsibility of the Client.
Accepted Payments
The only forms of accepted payments are:
Debit or Credit cards
Apple Pay
Zelle
Cash, CashApp, or check payments are NOT accepted.